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Common problem

1.What industries or companies is this device suitable for?
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A: The fully automatic peanut oil production line is particularly suitable for large-scale agricultural processing industries and can meet the needs of large-scale peanut oil production. It is also suitable for small and medium-sized oil factories, providing convenience for them to flexibly adjust production scale and reduce operating costs. In addition, international trading companies can also use this equipment to produce peanut oil that meets international standards, expand market share and enhance competitiveness.
2.What are the main features of the fully automatic peanut oil production line equipment?
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A: The fully automatic peanut oil production line combines cold and hot pressing technology to efficiently extract peanut oil, ensuring the high purity and excellent taste of the oil. At the same time, it is equipped with high-quality refining equipment that meets international standards to ensure stable and reliable product quality. Its energy-saving and efficient design reduces production costs, and the intelligent control system simplifies the operation process and greatly reduces manpower investment. In addition, Qia Group provides comprehensive design, installation and after-sales services, allowing customers to use it with confidence.
3.How high is the oil extraction rate of the high-efficiency rice bran oil extraction machine?
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A: Our high-efficiency rice bran oil extraction machine can achieve an oil extraction rate of up to 95%. This excellent extraction efficiency not only maximizes the use of raw materials and reduces production costs, but also helps companies improve profitability. It is an ideal choice to meet the market demand for healthy edible oils.
4.How high is the extraction efficiency of the high-efficiency rice bran oil extraction machine?
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A: Our high-efficiency rice bran oil extraction machine has a maximum oil extraction rate of up to 95%. This high-efficiency extraction performance can not only significantly reduce raw material waste, but also improve your profitability and fully meet the needs of the current healthy edible oil market.
5.What is the working principle of the sesame cold press oil extractor?
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A: The sesame cold press oil extractor uses a low-temperature mechanical pressing method, employing a screw to gradually squeeze the sesame in the pressing chamber, ensuring effective oil extraction without heating. This process preserves the natural aroma, taste, and nutritional components of the sesame. At the same time, the filtering system removes impurities, ensuring the purity of the final product and enhancing the quality of the oil.
6.What is the working principle of the fully automatic oil press?
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A: The fully automatic oil press sends the processed oil embryos into the press chamber, where they are pressed by the screw. The increase in pressure in the press chamber causes friction between the oil embryos, generates heat, and promotes the release of oil. The special design of the screw enables the oil embryos to achieve efficient relative movement during the pressing process, thereby increasing the oil yield. This process simplifies oil extraction, improves production efficiency, and ensures the purity of the oil.
7.How to customize soybean protein concentration (SPC) equipment according to the needs of enterprises and obtain accurate quotations?
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A: To customize SPC equipment, customers need to conduct detailed pre-consultation with QIE Group technical team and provide their specific production needs and process requirements. The customization process typically includes draft design reviews, equipment feature selection, and production line configuration. Penguin sets prices based on materials, specifications and production capacity required. Customers can contact the QIE Group sales team to provide the necessary details to get the most accurate custom offer.
8.What are the special environmental and safety considerations for the SPC equipment provided by QIE Group?
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A: Environmental protection and safety are one of the important features of QIE Group SPC equipment. The equipment uses food-grade ethanol as the extractant, avoiding the risk of harmful solvent residues. Equipment in accordance with ISO9001
9.What specific production applications can the QIE Group soybean protein enrichment (SPC) equipment be used for?
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A: Penguin's SPC equipment is designed for the production of food-grade and feed-grade soy protein and is suitable for the production of additives in foods such as pasta and meat products, or raw materials for health products containing more than 70 per cent protein. At the same time, it is also suitable for the production of high quality protein sources for special feed additives, such as piglets, aquatic animals, calves and pets.
10.What services does QIE Group soybean white chip cryogenic production line include in equipment installation and technical support?
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A: QIE Group provides customers with a range of services including equipment installation, commissioning and technical support. This includes full support from the beginning of the project to the completion of the project, such as preliminary design planning, equipment transportation to the site, installation and commissioning, staff training and follow-up maintenance and technical consulting services. QIE Group professional team ensures that the equipment can be installed correctly and efficiently, while ensuring that the customer's operators are proficient in the use of the equipment, ensure smooth production, and receive continuous technical support in subsequent production. These services ensure the stable operation of the customer's production line and maximize the return on investment.
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Terms and Conditions
1. Product Quality Assurance: Qi'e Group is committed to delivering high-quality grain and oil machinery that meets international standards and certifications. We produce in accordance with ISO9001:2000 quality management system certification, ensuring our products and processes remain at the industry's leading edge. For defects caused by manufacturing issues, we will provide free repair or replacement services as required by law.

2. User Privacy Protection: We respect and safeguard all users’ personal information and privacy. Qi'e Group complies with relevant privacy laws and regulations and will not disclose user data to third parties without explicit consent, except when legally mandated or under a clear partnership agreement governed by privacy provisions.

3. Return and Exchange Policy: Qi'e Group offers reasonable return and exchange services. If a product has non-man-made damage or performance issues within the specified period, customers may apply for returns or exchanges according to our established procedures. The terms clearly outline conditions, processing steps, and time limits to ensure fairness and effectiveness.

4. After-Sales Service Commitment: We are dedicated to providing comprehensive after-sales support including installation guidance, operation training, and technical assistance to help customers maximize the value of our equipment. Customers can receive timely responses and professional answers via our hotline or online customer service.

5. Legal Compliance Statement: Qi'e Group adheres to all applicable laws and regulations in both its home country and operating markets, as well as global trade rules. Our business practices align with ethical standards and legal requirements to ensure transaction legitimacy and fairness.

6. Terms and Conditions Updates: Qi'e Group reserves the right to revise and update this policy at any time. Revised policies will be communicated through our official website or other appropriate channels. Continued use of our services constitutes acceptance of the updated terms.

7. Dispute Resolution: In case of disputes, Qi'e Group will first attempt resolution through negotiation. If no agreement is reached, the matter will be referred to the competent court located where Qi'e Group is based for judicial settlement. We are committed to protecting customer interests with sincerity and effort to ensure a fair and transparent dispute process.
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Technical Support
QI ' E Group provides comprehensive technical support in the field of machinery, covering product research and development, pre-sale, post-sale, installation, commissioning, training, maintenance, upgrade and consulting services:
1. Product research and development: in cooperation with Henan Machinery Design and Research Institute and Henan University of Technology, continue to carry out technological research and development of oil machinery, protein production and phospholipid extraction, and maintain product and technological innovation.
two。 Pre-sales service: provide targeted consulting services, assist customers to select appropriate grain and oil processing equipment, and answer related technical questions.
3. After-sales service: a sound after-sales service system has been established, including but not limited to troubleshooting, spare parts replacement and technical support.
4. Installation and debugging: provide professional installation guidance and equipment debugging to ensure the best performance when the equipment is put into operation.
5. Training: Provide comprehensive training services to customers 'operations and maintenance personnel to ensure that they can efficiently operate and maintain equipment.
6. Maintenance: provide timely equipment fault diagnosis and maintenance services to ensure the stable operation of the equipment and minimize downtime.
7. Upgrade: provide equipment and software upgrade services on a regular basis to ensure that equipment functions meet the latest industry standards.
8. Consulting services: provide customers with professional consulting services related to industry trends, technology upgrading and market development.
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After-sales service
Enterprise after-sales service terms:
1. Warranty service:
1. All products sold by QI ' E Group come with a one-year quality assurance period, calculated from the date of qualified installation and commissioning.
2. During the warranty period, if the equipment fails or is damaged due to quality problems of the product itself, QI ' E Group will provide users with free repair or replacement services.
2. Technical support:
1. Provide product installation and commissioning guidance services to ensure that the equipment is put into normal use.
2. Provide comprehensive operation training and technical consulting services to help customers become familiar with equipment performance and maintenance knowledge.
3. Support technical consultation in the form of telephone, video or email, quickly respond to user needs and solve user technical problems.
3. Maintenance service:
1. The maintenance service response time is promised to be within 24 hours on working days, and we can respond quickly in emergency situations.
2. In the case of non-human damage, only the cost of the parts that need to be replaced will be charged.
3. Provide equipment inspection and maintenance services regularly to ensure the stable operation of the equipment to the greatest extent possible.
4. Spare parts supply:
1. Provide fast and efficient spare parts supply services to ensure the continuous and stable operation of customer equipment.
2. Limited spare parts support and maintenance services are still provided for discontinued or upgraded equipment.
5. Response time:
1. If a user reports a problem, the QI ' E Group After-Sales Service Center will respond within 4 hours after receiving the notification.
2. The specific response time will be adjusted according to actual conditions and regional differences to ensure that services are provided to users in the shortest time possible.
6. Other services:
1. Users can choose to sign a maintenance service contract and enjoy regular equipment inspections and special maintenance services.
2. Provide equipment upgrade, transformation consultation and implementation services to help users improve production efficiency.
7. User Feedback:
1. Establish a user feedback mechanism to regularly collect user feedback and suggestions.
2. Handle user feedback and suggestions in a timely manner to continuously improve customer satisfaction.
Qi'e Grain and Oil Machinery Co., Ltd.
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Maintenance service
1. Rapid Response and Fault Diagnosis: Qi'e Group provides immediate customer support to quickly diagnose faults via phone or online communication, minimizing downtime.

2. On-Site Maintenance Services: A professional maintenance team is available to arrive at the customer site as soon as possible to perform repairs and maintenance work.

3. Remote Monitoring and Technical Support: Real-time technical support is provided through remote monitoring of equipment status to prevent potential issues before they arise.

4. Spare Parts Supply: Sufficient spare parts inventory ensures rapid replacements and continuous, stable equipment operation.

5. Regular Maintenance Plans: Customized maintenance schedules based on equipment usage extend service life and optimize performance.

6. Training Services: Regular training on equipment operation and maintenance enhances the independent capability of customer teams and reduces long-term operational costs.

7. Upgrades: Dynamic software and hardware upgrade services keep equipment aligned with the latest technological standards.

8. Transparent Pricing: Clear pricing policies for maintenance services avoid hidden fees, ensuring transparency and fairness.

9. Quality Assurance: Strict adherence to ISO9001:2000 quality management system guarantees reliability across all maintenance projects.

10. Innovative Solutions: Continuous development of advanced maintenance technologies and methods delivers more effective fault handling and equipment optimization strategies.
Contact information
Common problem
Terms and Conditions
Technical Support
After-sales service
Maintenance service